Frequently Asked Questions
Everything you need to know about Spool Performance apparel and service.
How long does shipping take for Spool Performance orders?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite fitting garment for the most accurate fit.
Are your fabrics sustainably sourced?
Spool Performance is committed to high-quality craftsmanship. We prioritize durable, premium textiles and are actively increasing our use of organic cotton and recycled polyester across our collections.
Can I track my package after it has shipped?
Yes, once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.